商务英语口语:接待来访该如何做

时间:2019-08-27 15:59:07

贵州快3_[官网入口]  热情周到地接待来访客户,会给初次会面的客户留下良好的第一印象,从而顺利开启双方合作的大门。以下是小编给大家整理的商务英语口语中接待来访该如何做,希望可以帮到大家

  1.商务建议

  热情周到地接待来访客户,会给初次会面的客户留下良好的第一印象,从而顺利开启双方合作的大门。通常,接待人员会遇到两种客户:预约到访的客户(clients with an appointment)和无约造访的客户(clients without an appointment)。 may i help you?(我可以为你效劳吗?)通常是招呼客户的第一句话,进而以do you have an appointment?(您预约了吗?)来确认进一步的接触。

  2.商务英语情景对话

  (1)receiving clients with an appointment

  接待预约客户

  a:good morning, sir. welcome to our company. may i help you?

  早上好,先生,欢迎光临我们公司。我可以为您效劳吗?

  b:good morning.i would like to see mr.stone?

  早上好,我想见史东先生。

  a:have you made an appointment?

  您提前和他约好了吗?

  b:yes, i've got an appointment with him at 9:30.

  是的,我和他约好九点半见面。

  a:can i have your name, please?

  能告诉我您的姓名吗?

  b:tom baker,the sales manager from american sunshine company.

  汤姆·贝克,美田阳光公司销售部经理。sales manager销售部经理

  a:let me see, yes, mr.baker,we have been expecting you.please have a seat!i will call him at once

贵州快3_[官网入口]  让我查查,是的,贝克先生,我们一直在恭候您的光临。请坐,我马上给他打电话。

  b:thank you!

  谢谢!

  a:mr.stone should be with you shortly. in the mean time,would you please sign the visitor's book?

贵州快3_[官网入口]  史东先生马上就会过来见您。现在,请在来客簿上签字好吗?

  b:ok.

贵州快3_[官网入口]  好的。

  a:please come with me,i will show you to the conference office.

  (2)clients without an appointment

  无约造访的客户

  a:good morning,how cani help you?

  早上好!我可以为您效劳吗?

  b:hello,i'm rich miller from nw company.here is my business card.i'd like to see mr.white.

  你好!我是nw公司的瑞奇·米勒,这是我的名片。我想见怀特先生。business card 名片

  do you have an appointment,mr.miller?

  您预约了吗?

  a:i'm afraid not.but i have got something urgent to discuss with him.

  恐怕没有,但我有要事和他商谈。 urgent v.紧急的

  b:can i ask what you wish to see him about?

  请问您找他有什么事?

  a:well,i've found a small problem in the contract he asked me to examine yesterday.

  哦,我发现他昨天要我审阅的合同有点问题。

  b:i see.please bave a seat,while i see if he is available now.

  我明白了,请坐,让我看看他现在是否方便。available a.有空会面的

  a:thank you.

贵州快3_[官网入口]  谢谢。

  b:mr.miller,i am really sorry,mr.white is making a long-distance call.he will be free 10 minutes later.would you mind waiting a moment?

  米勒先生,很抱歉,怀特先生正在打长途电话,十分钟之后有空,您等一下好吗?long-distance call 长途电话

  a:not at all.

贵州快3_[官网入口]  好的。

  b:would you like some coffee or tea?

  给您来点咖啡或者茶怎么样?

  a:coffee would be fine.thank you.

  咖啡吧,谢谢你。

  3.商务英语核心句型

  wbat can i do for you today?/ how cani help you?

  今天有什么需要我帮忙的?

  may i help you?

  我可以为您效劳吗?

  i have an appointment with mr.wang,the director of marketing department at 10.

  我和市场部主管王先生约定十点钟见面。

  i am here to see ms.smith.

  我来这里见史密斯夫人。

  mr. green is expecting you in his office.

  格林先生在办公室恭候您。

  please have a seat,he will be here very soon.

  请坐,他马上来见您。

  could you wait here for a while?

  您能在这儿稍等片刻吗?

  4.商务英语情景词汇

  chairman, president 董事长,总裁

  deputy general manager 副总经理

  chief executive office总裁首席执厅官

  head of the office 办公室主任

  general manager 总经理

  business leader/headman 组长

  board president 董事长

  financial executive 财务主管

  director general总监

  sales representative 销售代表

  vice-president 副总裁

  小贴士:一般来说,西方人讲究先约再见,但如遇紧急情况,偶尔也会无约迨访,访客一般会主动提供名片。接待人员应礼貌地问讯约见的一些必要信息,热情得体的进行接洽。

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